Returns & Refund


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and we will process all returns and refunds in 5 business days as soon as we receive the return item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (cannot be removed), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If it is the case that you don't want the item you bought or you choose the wrong item, you'll be responsible for the shipping fee occurred. So please double check the product information, especially the size chart before purchase. We really appreciate your patience.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on made-to-order items, final sale items, freebies or gift cards.

*Intimates cannot be returned or exchanged considering of hygienic problems, except for the item arrives damaged or faulty when delivered to you.

*Final Sale products and accessories cannot be returned unless the item arrives damaged or faulty when delivered to you. Accessories include jewelry, gloves, handbags, hats, belts, scarves, watches, sunglasses, pins, stockings, bow ties, leggings, ties, etc.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

However, be sure to update tracking number & logistics carrier in Returns Center or provide us via email as soon as you ship your return.

For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns and refunds in 5 business days, but there may be delays due to limited staffing.

However, if it has been longer than two weeks, please contact us at

Additional Notes

Please note that we will not refund the shipping costs and/or any duties and taxes incurred, except for the item arrives damaged or faulty when delivered to you, the package lost or damaged, etc.

Please do not send your return to the address on your package. This is not the return address and will affect processing your return. Our after-sales warehouse is in the United States, Hongkong and Spain, where we will receive and process the returned products. However, we are now trying to set up more warehouses for the return in other countries.

Currently, GothReal haven't authorized any third party for business purposes. Any purchases in any other third party are out of our warranty.

Get a refund for an item purchased as part of a BXGX promotion

When purchasing items as part of a Buy 2 Get 1 (BXGX) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.

Black Friday / Cyber Monday return policy
All orders placed with any of our Black Friday / Cyber Monday discount codes are only eligible for a return for store credit, no exchanges or refunds. If you purchase an item that is marked as final sale, the item is not eligible for any form of a return. We do not offer price adjustments for any previous orders.